Credit and Debit cards may be declined for a variety of reasons:
- Your card may have expired:
- New Customer or Changed Card Details:
- You may have inadequate funds in your account:
- The bank may have carried out a random security test:
Your card may have expired:
Update your details and your order will automatically be resubmitted.
New Customer or Changed Card Details:
Please check all your card details, as sometimes it is just a wrong or missing digit in the card number, expiry date, or CVV. Correct your details and click “Set Payment Method”. Check that you are still happy with the amount and delivery method and then click “Complete Order” again.
You may have inadequate funds in your account:
Please check with your bank and then re-enter the checkout and enter your details. If the items are no longer in your basket, please click on My Account and the order list will show if any order is still awaiting payment. If so, you can click “pay for this order” and follow the instructions onscreen.
The bank may have carried out a random security test:
If you can see no reason for your card to have been declined, it is likely that you will simply need to speak to your bank in order to clear the security test status that has been applied to your card. You will then be able to continue using it to purchase online and via mail order. As your card is unlikely to work for such transactions until it has been cleared, we strongly advise you to speak to your bank at your earliest opportunity. When you have done this, you can resume your order at the checkout. If the items are no longer in your basket, please click on My Account and the order list will show if any order is still awaiting payment. If so, you can click “pay for this order” and follow the instructions on screen.