If your item is damaged, defective, incorrect, or the wrong quantity, please contact us by email or in writing within 30 working days of delivery. Providing photos of the item and packaging helps us resolve your case quickly.
We can offer a partial refund if you keep the item, or we can replace it or provide a full refund. We will give you a FreePost address if you need to return the item. Please note, if a replacement is sent and the original item is not returned within 14 days, we may charge for the replacement.