Damaged or Defective Items

Modified on Thu, 5 May, 2022 at 2:10 PM

Despite our best efforts, items are sometimes damaged in transit or have defects from the manufacturing process.

If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, please contact us by email or in writing within 30 working days of the delivery of the goods. In the case of damage and faults, if you can also provide photographs of the damage and packaging, this will help us resolve your case quickly and improve our service. 

We will be happy to offer a partial refund if you are happy to keep the item in its current condition. Otherwise, we can replace the item or offer a full item refund - whichever you prefer.

Please contact us in advance so that we can provide you with a FreePost address to return the faulty items, if required.

Note: In the event that the damaged/defective item is replaced and the original does not arrive back within a 14 day period, we reserve the right to charge you for the replacement item.