Returning Unwanted Goods

Modified on Thu, 27 Apr 2023 at 12:32 PM

At you can shop with confidenceknowing that if you change your mind about something you've bought, we offer a no-nonsense, hassle-free approach to returns and exchanges. 

Please ensure that you obtain authorisation for all returns, without authorisation we will be unable to process your return and the goods will be sent back to you.

We require that any goods returned to us have been shown reasonable care while in your possession, and appropriate packaging is used when returning the goods. 

For items that arrive faulty or damaged, please see Damaged and Defective Items.

You will need to pay for any return postage charges

Our returns guarantee for orders over £50.00 is limited to 14 days.

You may return most products to us at any time up to the end of the 28th day after you receive them without giving us any reason. Returned orders are usually refunded within 14 days.

There are some items which we cannot accept back under our terms and conditions, please see Exceptions.